Privacy Policy
Last updated: October 1, 2025
At ViralAI ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation platform.
Table of Contents
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, profile picture when you sign up using Google authentication
- Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
- Content You Upload: Videos and images you upload for AI processing
- Prompts and Preferences: Text prompts, generation preferences, and customization settings
1.2 Automatically Collected Information
- Usage Data: How you interact with our platform, features used, and generation history
- Device Information: Browser type, operating system, IP address, and device identifiers
- Log Data: Access times, pages viewed, and error logs
- Cookies and Similar Technologies: Session data and preferences
1.3 AI-Generated Content
- Generated Videos and Images: Content created by our AI based on your inputs
- Processing Data: Metadata related to AI processing and generation tasks
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide AI video generation services and process your requests
- Account Management: To create and manage your account, authentication, and subscriptions
- Payment Processing: To process payments and manage billing through Stripe
- Service Improvement: To analyze usage patterns and improve our AI models and platform features
- Communication: To send you service updates, notifications, and respond to your inquiries
- Security: To detect fraud, prevent abuse, and ensure platform security
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Analytics: To understand user behavior and optimize platform performance
3. Data Storage and Security
3.1 Data Storage
- Cloud Infrastructure: We use Google Cloud Platform and Firebase for secure data storage
- Media Storage: Uploaded and generated content is stored using Alibaba Cloud OSS with encryption
- Geographic Location: Data is primarily stored in US and China data centers
- Retention Period: We retain your data as long as your account is active or as needed to provide services
3.2 Security Measures
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Strict authentication and authorization protocols
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 system monitoring for suspicious activities
- Secure Payment: PCI-DSS compliant payment processing through Stripe
Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at privacy@cloneviral.video
7. Third-Party Services
Our platform integrates with the following third-party services:
- Google Authentication: For secure login
Privacy Policy: https://policies.google.com/privacy - Stripe Payments: For payment processing
Privacy Policy: https://stripe.com/privacy - Firebase: For backend infrastructure
Privacy Policy: https://firebase.google.com/support/privacy
These third-party services have their own privacy policies, and we are not responsible for their practices.
8. Children's Privacy
Our platform is not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@cloneviral.video, and we will delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if the changes are significant
- Display a notice on our platform
Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Data Protection Officer
dpo@cloneviral.videoWe will respond to your inquiry within 30 days as required by applicable privacy laws.